Support Layer HQ | AI + Multilingual Support Systems

How it works

We help companies redesign customer support from the ground up — combining automation and human teams into one coherent system.

1

Audit — We analyze your current setup, costs, workflows, and bottlenecks.

2

Design — We define the right mix of AI automation and human support.

3

Build — We implement the system, including team setup and AI deployment.

4

Optimize — We improve quality, efficiency, and scalability over time.

Remote interpreting services

In addition to building hybrid support operations, we continue to provide high-quality remote interpreting services for organizations that need reliable, professional language support.

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Over-the-phone and video interpreting

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English, Spanish, and Portuguese

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Experienced, reliable interpreters

Team

Support Layer HQ combines operational experience in multilingual support with technical expertise in AI and systems architecture.

Alan Furth

Founder

12+ years in language services. Built and managed large interpreter teams across Latin America and brings deep operational experience in multilingual support, team setup, and service delivery.

Luciano Sorrentino

AI & Systems Architecture

Distributed systems engineer specializing in AI integration, scalable infrastructure, and enterprise-grade technical design. Focused on building robust AI layers that support real business operations.

What we’re seeing

Many companies are overpaying for customer support because they rely on rigid outsourcing models or disconnected AI tools that do not integrate well with human teams.

The strongest support operations today combine automation for repetitive interactions with smaller, high-quality multilingual teams — designed as one system from the start.

Book a discovery call

If you're exploring ways to reduce support costs and improve performance, we can walk you through how this could apply to your business.